Terms of Service - Quest Play

Welcome to Quest Play. Please read these Terms of Service ("Terms") carefully as they contain important information about your legal rights, remedies, and obligations. By accessing or using the Quest Play platform, you agree to comply with and be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using our services, you agree to be bound by these Terms, our Privacy Policy, and any other policies referenced herein.

If you do not agree to these Terms, you may not access or use our services.

2. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our platform and updating the "Last Updated" date.

Your continued use of our services after such modifications constitutes your acceptance of the revised Terms.

3. Account Registration and Security

To use certain features of our platform, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to provide accurate and complete information when creating your account and to update your information to keep it accurate and current.

You must notify us immediately of any unauthorized use of your account or any other breach of security.

4. Subscription and Payments

Certain services may require a subscription plan. By subscribing, you agree to pay the applicable fees as described at the time of purchase.

Payment Processing: All payments are processed securely through our payment processor, Adyen. Payments are processed instantly upon subscription or purchase. We accept major credit cards, PayPal, and other payment methods as indicated during checkout.

Subscription Billing: Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your chosen plan). You will be charged automatically at the beginning of each billing cycle.

Refund Policy: Subscription fees are non-refundable except as required by law or as specifically stated in these Terms. Refunds may be issued in the following circumstances:

Technical issues preventing service delivery
Service unavailability exceeding 24 hours
Legal requirements in your jurisdiction

5. Service Delivery

Digital Content Delivery: Upon successful payment, you will receive immediate access to the subscribed content and features. Access is granted through your account credentials.

Service Availability: We strive to maintain 99.9% uptime for our services. However, we cannot guarantee uninterrupted access due to factors beyond our control, such as internet connectivity issues or scheduled maintenance.

6. Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:

You will maintain access to the service until the end of your current billing period
No refunds will be issued for the unused portion of your subscription
Recurring payments will be stopped

7. Third-Party Services

Our service utilizes various third-party services and providers:

Payment Processing: Adyen (payment processor)
Analytics: Google Analytics
Game Content: Various game developers and publishers
Cloud Services: AWS (Amazon Web Services)

These third-party services have their own terms of service and privacy policies. We recommend reviewing their respective policies for more information.

8. User Conduct

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

Violate any applicable laws or regulations
Infringe the rights of others, including intellectual property rights
Share content that is harmful, offensive, or inappropriate
Attempt to gain unauthorized access to our services or systems
Use our services to distribute malware or other harmful code
Engage in any activity that interferes with or disrupts our services

9. Content and Intellectual Property

Our platform contains content owned by Quest Play and its licensors, protected by copyright, trademark, and other laws.

You may not modify, reproduce, distribute, or create derivative works based on our content unless explicitly authorized by Quest Play or the content owner.

Any feedback, suggestions, or ideas you provide regarding our services may be used by us without any obligation to compensate you.

10. Termination

We reserve the right to suspend or terminate your access to our services at any time for any reason without notice or liability.

Upon termination, your right to use our services will immediately cease, and we may delete your account and associated data.

11. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied.

We do not guarantee that our services will be uninterrupted, secure, or error-free.

12. Limitation of Liability

To the maximum extent permitted by law, Quest Play shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our services.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Information

If you have any questions about these Terms, please contact us at:

Email: support@questsplay.com